Privacy Policy

This Privacy Policy describes Star Maxx Digitalis Ludus Philippines, Inc's (“Star SineMax”) practices in connection with the collection, use, and disclosure of information, including personal information, through Star SineMax streaming platform. By using Star SineMax’s services, you are consenting to the practices described in this Privacy Policy.

Data Collection

The personal data and other information ("Data") that Star SineMax receives about you and/or is provided by you as a result of, or in connection with, the services provided, subscribed and/or registered for (“Services”), are collected, used and retained by the relevant service providers of the Services and employees of Star SineMax in accordance with the requirements of Republic Act No. 10173, or the Data Privacy Act of 2012, and other applicable laws, rules and regulations relating to data privacy.

We collect, receive, and store your Data as necessary in order to provide and continually improve our Services. In this connection, we collect, receive, and store Data, such as:

Information we collect from you: We collect Data you provide to us which includes:
- Registration, account, and sign-up information, including name, username, password, email address, contact details, date of birth, age, payment methods, and similar information.
- Information about your use of, or participation in any of the Services offered by Star SineMax, including information about how you interact with our Services, content that you have viewed or posted, advertisement you have interacted with, your preferences and interest in and use of various features, programs, services, and content available.
- Demographic information, including at an individual or household level.
- o Technical, Usage and Network information, including your location, your network, network devices, your computer or other devices you might use to access Star SineMax’s Services, your activity on the Star SineMax platform, and details of your interactions with our customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings.
Information received and/or collected from other sources: We collect information from other companies with whom you have a relationship or other sources, such as joint marketing partners, social media platforms, and from other third parties. The information our partners and other sources provide us varies depending on the nature of the relationship between them and Star SineMax.

Your Data is collected, may be used or maintained by and/or disclosed, to the extent permitted under applicable laws, rules, regulations and license requirements, to affiliates and/or related companies of Star SineMax, their respective agents, dealers, licensors, providers, business partners and/or applicable regulatory bodies or governmental authorities for purposes in connection with the Services, including without limitation processing your application, providing the Services to you, enabling your access and retrieval of account information in relation to the Services, and complying with applicable laws, rules, regulations and license requirements.

Use of Information

We use information to provide, assess, analyze, process, improve, and personalize our Services and marketing efforts, to process your registration, your orders and your payments, to provide customer services, to enhance our business efforts, to optimize content selection, recommendation algorithms and delivery, to communicate with you on these and other matters, and to comply with legal obligations.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Sharing and Disclosure of Information

We share or disclose your information for certain purposes and to third parties, as described below:

Third-Party Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you, such as for marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance data, and to process and administer consumer surveys. These third-party service providers have access to Data needed to perform their functions, but may not use it for other purposes.
Compliance with legal obligations: Star SineMax may disclose and otherwise use your Data where we reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of Star SineMax, its users or the public, as required or permitted by law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Retention of Information

Star SineMax only retains your Data for as long as is necessary for the purposes described above. Thus, the retention periods will vary according to the type of information and the purpose that Star SineMax has collected the information. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Services to you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is legally advisable only to the extent to preserve evidence to protect or defend Star SineMax’s rights.

Security

Your Information and Rights

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you. In some cases, you may receive your Data in a digital format or to have it transmitted directly to your devices.p>

You also have the right to object to the processing of your Data on the basis of legitimate interests and the right to withdraw consent at any time in respect of any processing of Data. However, such objection or withdrawal may affect the accessibility to the Services provided by Star SineMax to you.

For such requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer at starsupport@starmax.ph. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with the Data Privacy Act of 2012 and other applicable data protection laws.

We may reject requests that are unreasonable or not required by law. We may retain information as required or permitted by applicable laws and regulations.

Changes to This Privacy Statement

Star SineMax reserves the right to update the Privacy Policy at any time, especially in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes, as far as practicable, in accordance with law. Your continued use of Star SineMax’s Services after any such update take effect acknowledgement, acceptance, and consent of those changes, unless otherwise stated.